Refund policy

We want you to love what shows up at your door. This policy explains how returns and refunds work at Camp Hallow, including orders placed under our promotional offers (such as a set or a free gift). It is written to keep everything clear and fair for both sides.

A refund always requires the product back. A refund is issued only after your returned item reaches us and passes a quick inspection. We do not issue refunds, full or partial, while you keep the product. No returned item, no refund.

1. Return window. You have 30 calendar days from the day your order arrives to request a return or report a problem. To qualify, the item must be unused, free of any wear, damage, or odor, in original resalable condition, and returned with its original tags, accessories, and packaging.

2. How to start a return. Email us at support@camphallow.us with your order number and the reason for your return. We will reply with the correct return address (the facility your order shipped from) and simple instructions. Please wait for our confirmation before sending anything back, so your return reaches the right place and can be matched to your order.

3. Return shipping. Return shipping is arranged and paid by the customer, and the item must be sent back to the return address we provide (the location it originally shipped from). We recommend a tracked service, because we can only refund items we actually receive. Refunds are processed after the item arrives and is inspected.

4. Refund timing. Once your return is received and approved, we refund your original payment method within 5 to 10 business days. Your bank or card provider may take a few extra days to post it.

5. Promotional orders (sets & free gifts). On offers such as a bundled set, or any order that includes a complimentary item or free gift, only the paid item(s) are actually purchased; the extra is provided free as a promotional benefit. Because of this: you may not keep a free item while requesting a refund on a paid item; if a paid item is returned, any free item received with it must be returned too; and free items are not eligible for individual refund or exchange.

6. Defective or damaged items. If your item arrives defective or damaged, email support@camphallow.us within 30 days with your order number and a photo. We will make it right, usually with a free replacement, or a refund of the paid value if a replacement is not available.

7. Non-returnable items. For hygiene and safety reasons, some items (such as worn masks, makeup, wigs, or intimate apparel) cannot be returned once opened or used, unless they arrived defective.

8. Questions. We are happy to help. Reach us any time at support@camphallow.us.